FAQ
Shipping & Delivery
Orders are typically processed within 1–2 business days. You’ll receive a tracking number by email once your order has shipped.
Yes! We ship worldwide from our facilities in Denmark. Delivery times vary by destination, and all duties and local VAT are included — there are no surprise costs upon delivery.
We currently ship to:
Europe
Andorra, Austria, Belgium, Bosnia & Herzegovina, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Türkiye & United Kingdom
North & Central America
United States, Canada, Chile, Colombia, Costa Rica, Ecuador & Mexico.
Asia & Middle East
Singapore, South Korea, Thailand, Taiwan, Indonesia, Malaysia, Philippines, Israel, Oman, Bahrain, Kuwait, United Arab Emirates & Saudi Arabia
Oceania
Australia & New Zealand
Africa
South Africa
Shipping costs are calculated at checkout based on your location and order size. We offer free shipping in select regions for orders over a certain amount.
No. We cover all import duties, customs handling, and local VAT — there are no surprise fees or extra costs for you when the order arrives.
Orders & Returns
If your order hasn’t shipped yet, contact us as soon as possible at support@tons.bike, and we’ll do our best to help.
You can return unused items within 30 days of delivery. To start a return, send an email to support@tons.bike with your order number.
If something isn’t right, we’ll fix it. Just email us a photo along with your order number, and we’ll replace or refund as needed.
Sustainability & Quality
All products are designed and manufactured in Denmark with high-quality, renewable, and recyclable materials.
We primarily use premium European oak and Tons Bio Polymer™ — a renewable and biodegradable 3D-print material.
Yes! We support longevity. Contact us for spare parts or repairs instead of buying new.
Contact & Support
Write us at support@tons.bike or use our contact form. We typically respond within 24 hours.
At tons, we design cycling accessories with purpose — minimal, functional, and rooted in a passion for the ride. We’re here for the long haul, and we partner with retailers who share our values:
- You believe in long-term collaboration
- You care about thoughtful design and product integrity
- You’re passionate about cycling, not just selling stuff
We don’t overproduce. We don’t rush. And we don’t compromise on what we believe in.
If that sounds like a fit, we’d love to hear from you. Fill out this form or email us directly.
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Team tons
We collaborate with creators and brands who share our passion for cycling, minimalistic design, and thoughtful production.
Whether you’re a content creator, photographer, or a brand looking for a meaningful partnership — reach out at hi@tons.bike or DM us on Instagram.
If it feels like a fit, we’d love to explore it with you.
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Team tons
Tons was founded by Danish designer Kristian Krøyer, who has a background in design, consumer tech, and product startups. With a passion for cycling and design, he started tons to combine minimalist design with build-to-order production — creating cycling gear that fits beautifully into your home and is made sustainably in Denmark.