Shipping policy
All orders are produced and shipped from our facilities in Denmark. Orders are typically processed within 1–2 business days, and you will receive a tracking number by email once your order has shipped.
Delivery times below are in business days and count from the day your order ships.
Denmark
Free shipping for orders over 500 DKK · 40 DKK for orders under 500 DKK
PostNord (home delivery or parcelshop) · 1–2 business days
All prices include VAT.
EU
Free shipping for orders over €100 · €5 for orders €50–99 · €10 for orders under €50
UPS Standard or DPD · 2–4 business days
UPS Express · 1–2 business days (+€5)
DPD (parcelshop or home delivery) is available in Belgium, Germany, Finland, Luxembourg, the Netherlands, Poland & Sweden.
VAT included – no extra fees.
United Kingdom
Free shipping for orders over £150 · £5 for orders £100–149 · £10 for orders under £100
UPS Standard (tracked) · 3–5 business days
UPS Express · 1–2 business days (+£5)
All prices include taxes & import duties – no charges at your door.
United States
Free shipping for orders over $150 · $5 for orders $100–149 · $10 for orders under $100
UPS Standard (tracked) · 4–6 business days
UPS Express · 1–2 business days (+$5)
We cover all import taxes & duties – no extra costs, guaranteed.
Switzerland
Free shipping for orders over 100 CHF · 10 CHF for orders under 100 CHF
UPS Express · 1–2 business days
No customs fees – Swiss VAT included.
International (incl. Norway, Iceland, Japan, Australia, Canada, Middle East & Asia)
Free shipping for orders over €200 · €5 for orders €100–199 · €10 for orders under €100
UPS Standard (tracked) · 4–7 business days
UPS Express · 2–3 business days (+€5)
We cover all import taxes & duties – no extra costs, guaranteed.
Taxes & import duties
All orders are shipped with taxes and import duties covered by us (Delivered Duty Paid). You will never be asked to pay customs fees, import VAT, or handling charges upon delivery.
Questions?
If your order hasn't arrived within the stated delivery time, or you have any questions about shipping, contact us at support@tons.bike — we typically respond within 24 hours.